Returns & Refunds

If you wish to return any items please contact your local branch

Claims
You should check the quantity and condition of all products on arrival. Claims for shortages or damage in transit must be made at the time of delivery. Claims not applying to shortages or damage in transit will be given consideration providing they are made within three working days of delivery.

Unwanted Products After Delivery

When delivered products are no longer required, they can be returned to the branch they were purchased from for a refund as long as the products are in a re-saleable condition and proof of purchase is provided. The goods will be inspected to check they are in resaleable condition and this decision will be final. Where products have been delivered by a third party these are not liable for a refund.

Unwanted products will incur a restocking fee of up to 20%

If any products are ‘bespoke’ special orders these cannot be refunded once the order has been placed and production has started.

Any product with a limited shelf life cannot be refunded. In addition, cementitious products and bagged plasters/adhesives are not able to be refunded.

Collections
Any goods that require collection will need to be collected on a mutually agreeable date.

Cancellations
Orders cancelled after loading or dispatch will be liable to a re-handling charge of up to £100 this charge also applies to goods incorrectly ordered, not required or returned without prior consultation. For any specially ordered products no refunds will be issued.

Credits

Any credit will be dealt with within 72 hours of notification by way of refund via original method of payment.

Stamco Branches

Hastings

Highfield Drive,
St Leonards on Sea,
East Sussex
TN38 9TG

Tel: 01424 856800

Mon – Fri:  7am – 5pm
Saturday: 7.30am – 1pm

Mon – Fri: 7am – 5pm
Saturday:7.30am – 1pm

Eastbourne

8 Courtlands Road,
Eastbourne,
East Sussex
BN22 8TR

Tel: 01323 423800

Mon – Fri:  7.30am – 5pm
Saturday: 8am – 12pm

Mon – Fri: 7.30am – 5pm
Saturday:8am – 12pm

Hove

St Joseph’s Close,
Hove,
East Sussex
BN3 7ES

Tel: 01273 400707

Mon – Fri:  7.30am – 5pm
Saturday: 8am – 12pm

Mon – Fri: 7.30am – 5pm
Saturday:8am – 12pm

Worthing

Southdownview Way,
Worthing,
West Sussex
BN14 8NL

Tel: 01903 258144

Mon – Fri:  7.30am – 5pm
Saturday: 8am – 12pm

Mon – Fri: 7.30am – 5pm
Saturday:8am – 12pm

Rye

Weslake Industrial Park,
Rye Harbour Road,
Rye,
East Sussex TN31 7TE

Tel: 01797 222700

Mon – Fri:  7.30am – 5pm
Saturday: 7.30am – 1pm

Mon – Fri: 7.30am – 5pm
Saturday:7.30am – 1pm

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